FAQ - Frequently Asked Questions

1. Can I exchange a product if I get the wrong size?
Yes, if you have chosen the wrong size, we accept exchanges provided that the product is unused, unworn, and with its labels intact. Contact our customer service at contact@girleven.com within 14 days of receipt to arrange the exchange.

2. How long does it take to receive my refund?
Once we receive your returned product and confirm that it meets our conditions, the refund is processed within 5 to 10 business days. You will be notified by email.

3. Who covers the return costs?
Return shipping is free. You will receive a prepaid label after contacting our customer service.

4. Can I cancel my order?
Yes, you have 24 hours after your purchase to request the cancellation of your order before shipping. Contact us quickly at contact@girleven.com .

5. What are the delivery times?
Delivery times vary depending on your location. For more details, please see our Shipping Policy .

6. Can I track my order?
Yes, once your order has been shipped, you will receive an email with a link to track your package.

7. Do you accept returns for all products?
For hygiene reasons, some items (underwear and textile accessories) can only be returned if their packaging has not been opened. Please consult our Return and Refund Policy .